Question 1

Which devices are these lens inserts compatible with?

Accepted Answer

These lens inserts are compatible with Meta Quest 3S and Meta Quest 2. They are not compatible with Meta Quest 3 or Quest Pro.

Question 2

What is included in my order?

Accepted Answer

You will receive: 2 lens inserts with L (left) and R (right) mark, Microfiber cloth, Carrying case.

Question 3

Can I get prescription lens inserts for bifocals, progressives or readers?

Accepted Answer

Since the image display for the Quest VR/MR is set at one focus distance, single-vision lenses will offer the best clarity for users. If you have a glasses prescription, please enter your Distance Rx only (you do not need to include an ADD).

Question 4

How do I remove the lens inserts from the headset?

Accepted Answer

Each frame has a tab on one side. The easiest way to remove is to put your fingers underneath the tab and pull upward.

Question 5

How does the anti-fog coating work?

Accepted Answer

Anti-fog VR lenses come with a special Anti-Fog Activator Lens Cloth that activates the coating on your lens inserts. Wipe your anti-fog lens inserts evenly with this cloth to activate - the anti-fog effect lasts 3-6 months depending on use. To prolong lens lifespan and reinforce the anti-fog effect, regularly clean your lens inserts and use the activator cloth.

Note that the Anti-Fog Activator Lens Cloth will last 300 wipes before it needs replacement. This Anti-Fog cloth is only meant to be used on the Zenni VR lens inserts; do not use it directly on the Meta Quest 3S headset’s lenses. For more information visit our help center

Question 6

Do lens inserts affect image quality?

Accepted Answer

The lens inserts are designed to provide clear vision with improved comfort. Only with very high prescriptions is there a chance of minor distortions at the edges of the lenses, but this is extremely rare and our lenses minimize this occurrence.

Question 7

Can I gift lens inserts if I don’t know the prescription?

Accepted Answer

Yes, you can provide a prescription after purchase. We will send an email with a link to fill in the prescription. Once we have the prescription, we can complete the order.

Question 8

Can I use HSA/FSA for the lens inserts?

Accepted Answer

Yes, you can download your HSA/FSA receipt from the order tracking page once your order ships. We also support HSA/FSA debit cards for payment.

Question 9

How do I return my order?

Accepted Answer

We are committed to providing a positive shopping experience for our customers at Zenni. If you are not completely satisfied with your purchase, you may return the items within 14 days of receipt of the merchandise for a refund of the purchase price (minus any amount paid for shipping).
Please note the following conditions for returns:
• Items must be returned in their original, unmodified condition. Our return policy does not extend to damage resulting from accidents, negligence, or improper care.
• We continuously monitor return activities to prevent abuse and reserve the right to limit returns and exchanges in any situation.
If you have any questions or need assistance with your return, please do not hesitate to contact the help center: vrlens.support@zennioptical.com