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Which devices are these lens inserts compatible with?
Do lens inserts affect image quality?
Can I use HSA/FSA for the lens inserts?
What is included in my order?
Can I gift lens inserts if I don’t know the prescription?
How does the anti-fog coating work?
Anti-fog VR lenses come with a special Anti-Fog Activator Lens Cloth that activates the coating on your lens inserts. Wipe your anti-fog lens inserts evenly with this cloth to activate - the anti-fog effect lasts 3-6 months depending on use. To prolong lens lifespan and reinforce the anti-fog effect, regularly clean your lens inserts and use the activator cloth.
Note that the Anti-Fog Activator Lens Cloth will last 300 wipes before it needs replacement. This Anti-Fog cloth is only meant to be used on the Zenni VR lens inserts; do not use it directly on the Meta Quest 3 headset’s lenses. For more information visit our help center
How do I return my order?
Please note the following conditions for returns:
- Items must be returned in their original, unmodified condition. Our return policy does not extend to damage resulting from accidents, negligence, or improper care.
- We continuously monitor return activities to prevent abuse and reserve the right to limit returns and exchanges in any situation.
Can VR lens inserts support bifocal or progressive lenses?
How long does it take to receive my order?
Orders are typically delivered within 2-16 business days from your order date depending on your shipping address and shipping option. Zenni offers US Standard and Expedited shipping, and Expedited shipping on all international orders.
Orders are manufactured in 1-5 business days and expected shipping times can be found below: